What’s the most powerful question you can ask someone? A trusting relationship is built on each person’s ability to see things from the other person’s perspective – to know what this person perceives and values.
Tag Archives | client communication
Don’t Worry?
As a financial advisor, you may be pondering this very topic as you consider reaching out to clients as the stock market has continued to decline in value. When in doubt, it’s always better to reach out, listen, and talk than to remain silent and let everyone wonder what to think.
Are You a Chewbacca or a Han Solo?
Ultimately, success in communication comes from understanding the person and adapting to what they need.
How Much You Care
Motivation explains why someone acts (or speaks) in a certain way. Ultimately, your goal is not to be the most interesting person in the conversation but the most interested.
You Can Count on Me
There are three elements to trust: credibility, reliability and motivation. Reliability is the repeated fulfillment of expectations.
Worthy of Belief
When it comes to people, credibility answers the question, “Does this person know what he or she is talking about?”
Crypto FOMO
While I believe that blockchain brings great benefits to our economy by increasing trust and transparency, cryptocurrency itself lacks two of three critical items for success.
Deep or Wide?
People want to work with an expert. But you can’t possibly be an expert at everything. So what can you do?
Through a Glass, Darkly
Will in-person meetings eventually feel as archaic as the horse and buggy? Or are we wired for being together in real life?
Being There
“In times of stress, the best thing we can do for each other is to listen with our ears and our hearts and to be assured that our questions are just as important as our answers.”