Your clients have hired you for your expertise, so they want your recommendation on what’s best for them. Be willing to share that, and then listen to what they want.
Tag Archives | standards of care
“My Pleasure!”
For financial advisors and financial planners, small details can make a big difference in how you and your business is perceived. Here is a three-step process for setting your service standards.
What You Do and How You Do It
At this point, every financial advisor has pretty much the same financial planning tools, access to investment managers, and some type of process for onboarding new clients, right? Therefore, it’s not about what you have or do but how you do it.
Who Sets the Standard?
Crafting clear standards of care and sharing them with your clients establishes a framework for them to understand the purpose and value of each and every interaction.
What is an Excellent Client Experience?
For financial advisors and financial planners, the advice you provide is your product. This is what your clients are paying for. Your service is everything that surrounds and supports the delivery of that advice.
What Am I Going to Get?
Well-defined standards of care show everyone exactly what your clients will receive from your practice.