Ultimately, success in communication comes from understanding the person and adapting to what they need.
Tag Archives | trust
How Much You Care
Motivation explains why someone acts (or speaks) in a certain way. Ultimately, your goal is not to be the most interesting person in the conversation but the most interested.
You Can Count on Me
There are three elements to trust: credibility, reliability and motivation. Reliability is the repeated fulfillment of expectations.
Crypto FOMO
While I believe that blockchain brings great benefits to our economy by increasing trust and transparency, cryptocurrency itself lacks two of three critical items for success.
You’re Driving Me Crazy
A DiSC assessment gives financial advisors and financial planners a way to understand each team member and establish a stronger framework for communication.
Five Steps to Hold a Great Virtual Introductory Meeting
If you are meeting a new prospective client virtually, here is a five-step process for an effective introductory conversation.
Concerned about Reg BI Disclosure?
Since we live in a world where regulations will always be changing, here are 5 principles for addressing disclosure and conflict-of-interest information that should govern your client interaction.
Five Tips to Be a Better Listener
Five tips to help financial advisors and financial planners be a better listener.
Why You Do What You Do
Your willingness to make clear your motivation through thoughtful questions, careful listening, and thorough answers will lead directly to lasting, trust-based relationships.
Two Simple Ways to Improve Your Reliability
Trust is not a onetime occurrence. It is built or torn down with every action and interaction. Here are two simple tips for financial advisors and financial planners to improve your reliability.